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Are there alternatives to OTPs for transaction authentication?

Yes, some banks and online merchants offer alternative methods like biometric authentication (fingerprint or facial recognition) or security tokens. However, OTPs remain a widely used and effective method for securing online transactions.

Using OTPs for online purchases significantly enhances the security of your transactions, protecting both you and the merchants from potential fraud.

What should I do if my OTP is compromised?

If you suspect that your OTP has been compromised, do not complete the transaction and contact your bank or the online merchant immediately.

It’s also advisable to change your account passwords and review your recent transactions for any unauthorized activity.

Can I opt-out of using OTPs for online purchases?

Generally, OTPs are a mandatory security measure and cannot be opted out of for online purchases due to the need for enhanced security and regulatory compliance.

What is an OTP?
An OTP (One-Time-Password) is a unique, temporary code sent to a user to authenticate a specific transaction or login session. It is typically sent via SMS, email, or generated by an authentication app.
Why is an OTP required for online purchases?
Security Enhancement: OTPs provide an additional layer of security, ensuring that even if someone has your credit card details, they cannot complete a transaction without access to the OTP.
Fraud Prevention: OTPs help prevent unauthorized transactions, reducing the risk of fraud and identity theft.
Compliance with Regulations: Many financial institutions and online merchants must comply with regulations and standards (such as PCI DSS) that mandate multi-factor authentication, including OTPs.
User Verification: OTPs verify that the person making the transaction is the legitimate cardholder or account owner, adding an extra step to confirm identity.
How does an OTP work?
When you initiate an online purchase, the system generates a unique OTP and sends it to your registered mobile number or email address.
You need to enter this OTP on the payment page to authenticate the transaction.
Once the OTP is verified, the transaction is approved and processed.
Is an OTP the same every time?
No, OTPs are unique for each transaction or login session and are valid only for a short period. This temporary nature makes them more secure compared to static passwords.
What if I don't receive the OTP?
Ensure that your registered mobile number or email address is correct and active.
Check your spam or junk email folder if you're expecting the OTP via email.
If you still don't receive the OTP, contact your bank or the online merchant's customer service for assistance.